Who Cleans The Toilets

Toilet Master

Column: Something About Nothing, by Julie Seedorf from November 4 Week of Albert Lea Tribune and Courier Sentinel

I recently did an unscientific poll on Facebook. This is what I asked: “OK, ladies fess up. How many of you are the toilet bowl cleaner in the family? What would happen if you didn’t clean it? Would it stay grubby forever?”

I got many answers, all from women, none from men, but to be fair, I didn’t ask the men. I expected a few needles from the men. Here are a few of the women’s comments:

• You got that right!

• Yes, yes it would.

• Yes, it would. I was gone for a week, came home and cleaned toilets.

• Yes, I am. If I’m gone long enough, it does get cleaned.

• Eventually some new life form would emerge from mine.

• Mmmm, grubby doesn’t even describe the algae forest I found in bachelor’s pre-husband toilet.

There were more comments, but because they named names I thought it best for those names not to be broadcast to the world for the sake of world peace.

I did the poll because I wondered if toilet cleaning at home always became what used to be called “women’s work.” There were many things that were deemed women’s work when I first got married many, many years ago.

I remember being baffled the first time we had a holiday with my new spouse’s family. The men sat down to be served and the women waited until they were done to eat. That wasn’t the way it was done in my family. I was rather crabby back then, so let me tell you, that particular tradition didn’t last much longer when I was around.

In those days the women were in charge of the household. That meant, even if they worked, they were in charge of the kids, the laundry, the cooking, the cleaning and whatever else came along with the house and, of course, toilet cleaning.

When a friend of mine died of cancer, her husband had no idea how to turn on the wash machine or the oven. That is when things started changing in my household. Because I was brought up to believe in women’s work, I hadn’t educated my husband and family in the workings of a household. My husband could fix anything. He could repair anything, and that was his job. I realized that if something happened to me, his job would change and he would be like my neighbor, lost, unless of course he could call his mother.

I became stubborn and he became a better house cleaner, laundry person and cook. Although one of the challenges wasn’t him, it was me. I always micro-managed what he did because he didn’t do it like I did. I cringed when my new Colorado T-shirt now fit my 4-year-old. It was also easier at times to do it myself because I didn’t like the results. “Were you wearing your glasses when you dusted that corner?”

Many years have passed, and he washes his own clothes (now I don’t do it good enough for him), he cooks much better than I do, he does floors, but in all these years he doesn’t do toilets. He could very well survive with me, and the house would be picked up better than the way I keep it. It would be a little dustier (must be the eyes) and the toilets? I don’t want to guess.

As I watch my sons and son-in-law help their wives and take care of their houses, I don’t see the mentality of women’s work anymore except maybe when it comes to toilets. They seem to share their duties and in all fairness to their wives; occasionally they need to be reminded of certain tasks if they are trying to do the man thing with the television remote.

It is a different time in 2013 than when I and my friends were first married. There is more negotiation between couples and the chores that are needed to be done in a family. That doesn’t mean the older generation of men were lazy or not caring. It means that they lived by what society was back then and what was expected of both men and women was different.

If you are a man in 2013 and you do toilets, make it known because in my poll, toilets still seem to be women’s work. I am not sure what message that is giving to us and to our children and does it matter?

Facebook page is http://www.facebook.com/sprinklednotes.

Customer’s Have Role In Customer Service Too!

Column: Something About Nothing, by Julie Seedorf

“The golden rule for every business man is this: ‘Put yourself in your customer’s place.’” — Orison Swett Marden

I have written about customer service and how important it is in a business. Recently I have pondered what it means to be a customer. Maybe we need to change the Golden Rule and put ourselves in the checkout clerk’s place.

A few weeks ago I was shopping in a fabric store with my daughter-in-law. It was around 8 p.m. As I walked up to the checkout I had to wait for a customer and the clerk to finish a transaction. It didn’t take long, but when it was my turn the clerk apologized to me for the wait. I replied that it was no problem. The conversation continued, and I remarked that she was probably tired at this time of night after working a long day. She replied that she had started work about 4 p.m. so it wasn’t so bad. My next comment was: “That’s good. I don’t hear that too often at this time of night. Usually checkout people have worked long days and aren’t quite so cheery.”

I don’t know what there was about that sentence that meant anything, but the next minute the woman was saying to me, “I could just hug you. You have no idea how much what you just said means to me. Thank you.”

I, not knowing exactly what meant so much to her, replied, “I’ll give you a hug if you want.”

The clerk reached across the counter and gave me a big hug and with tears in her eyes thanked me again. We finished our transaction, and I left the store. I must admit I have never had a reaction like that before making a purchase, but I felt good leaving the store. She had a smile on her face, and so did I.

I have concluded customer service goes two ways. Yes, companies need to give good customer service to keep their customers, but what do we as consumers have as our responsibility? Is it our responsibility to be rude to a service person, even if at times they are rude to us? Maybe they have a reason to be rude to us. We have no idea how many rude people they have had to contend with before we met them.

If I think about the number of people many customer service reps and clerks come in contact with during a day, I might understand their attitude when at times they do not seem very friendly. We, as customers, have a tendency to want our way and to want it right now. When something isn’t as we think it should be we complain loudly and not always graciously. Meeting this woman gave me pause to think about my interactions with clerks, customer service people and even telemarketers. Yes, there have been times where my impatience with a service has resulted in my treating the person trying to help me rudely.

In fact, it almost happened the other night. I was on the phone with a service technician who did not understand my problem. He tried taking me through all of these tests. I explained that the tests he was taking me through would not find the problem because it wasn’t relevant to the problem. He told me it didn’t matter because the company made them go through all these steps before they could report a problem, even if they knew it wasn’t the problem.

It didn’t make sense to me, but it was taking up my time and lots of it. I realized that he was a cog in a wheel trying to do his job that was strangled by the red tape he had to go through because of a large company policy that didn’t give their workers the freedom to make common sense decisions. It wasn’t his fault, and he wanted to keep his job.

Yes, I have hung up on telemarketers. After my experience with this woman I have tried to think twice about doing that. Again, they are trying to make a living like you and I try to make a living. Those jobs might make the difference between a person having employment or being on the streets.

Maybe a telemarketer job is the only job the person on the other end of the line could find. After all, who would want to be abused on the phone time after time the way the general public treats telemarketers? They are the scapegoat for a business that most people dislike because telemarketing intrudes in our lives on a device that we pay for and should have more say in the calls we receive.

Our world of technology has us moving so fast that we forget about the human factor of wear and tear on the human when we actually have a warm body that interacts with the public.

Yes, I want good customer service. We have become frustrated consumers because businesses and corporations, and even our medical facilities have become large businesses that become difficult to navigate because they are too large. We take our frustrations out on the people at the bottom level of those corporations, folks who work the checkouts, customer service lines and are the first contact with a customer. These service people receive the brunt of our frustration, and they, most of the time, are powerless, bound by rules of companies that give them no decision-making power in how the structure is set up.

The next time you are in a checkout line or on the phone with a customer service rep, be as focused on the kind of customer you are as you are on the service you are getting.

Thank you to the person who gave me a hug and made me smile. You thought I was helping you, but hopefully you helped me to be a better customer no matter where I shop. You made a difference in my life.

Julie Seedorf’s column appears every Monday. Send email to her at thecolumn@bevcomm.net. Her Facebook page is http://www.facebook.com/sprinklednotes.